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Questions about your score, your subscription, or how HairJourney works? Reach out — we reply within 24 hours.
Common questions
How accurate is the AI Hair Score?
Our Gemini Vision AI analyses real photos alongside 8 clinical factors. It’s not a clinical diagnosis, but it’s the most consistent, objective monthly tracking tool available for UK consumers.
Are my photos stored?
No. Photos are sent directly to our AI for analysis and never stored permanently. We follow strict GDPR guidelines and UK data protection standards.
How do I cancel my subscription?
You can cancel anytime from your Stripe billing portal — no lock-in. Email us if you have any trouble and we’ll handle it immediately.
I’m a clinic — how do referrals work?
We match high-risk scored users with vetted UK clinics. Email us at hello@hairjourney.ai to discuss becoming a clinic partner.
My score seems wrong — what do I do?
Retake the quiz with better lighting and cleaner hair. If you still think there’s an error, contact us with your score ID and we’ll review it manually.
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