Privacy Policy

1. Who we are

HairJourney.ai is a service operated in the United Kingdom. We are the data controller for the personal information collected through this website.

Contact: hello@hairjourney.ai

2. What data we collect

• Photos you upload — front, crown and side photos submitted for Hair Score analysis
• Quiz responses — answers to our 8-question hair health assessment
• Email address — to deliver your Hair Score report
• Name — optional, used to personalise your report
• Clinic match details — if you request a consultation: name, phone, email, city
• Usage data — pages visited, time on site (anonymised analytics only)

3. How we use your data

• To calculate and deliver your AI Hair Score
• To send your email report via our email service provider
• To match you with a vetted UK clinic when you request it
• To send you occasional, relevant updates if you opt in (you can unsubscribe at any time)
• To improve our scoring using anonymised, aggregated data

We never sell your personal data. We never share your data with third parties except: (a) our email service provider for report delivery, and (b) a matched UK clinic, only if you explicitly request a consultation.

4. Photo data

Your photos are:

• Encrypted in transit and at rest
• Never shared, sold or used for advertising
• Automatically deleted after 30 days
• Processed solely to calculate your Hair Score

5. Your rights (UK GDPR)

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability — receive your data in a machine-readable format
• Withdraw consent at any time (including unsubscribing from emails)

To exercise any of these rights, email us at: hello@hairjourney.ai

6. Cookies

We use only essential cookies necessary for the website to function. We do not use advertising cookies or third-party tracking cookies without your consent.

7. Data retention

• Photos: deleted after 30 days
• Email addresses: retained until you ask us to remove them
• Clinic match details: deleted after 90 days or on request
• Anonymised score data: retained for service improvement

8. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.

Questions? Contact us: hello@hairjourney.ai